Please allow me to introduce ourselves. We are Jon & Sarah Palmer and have owned and personally run the Pen Mill Hotel since 2003. We have taken the business from a drinking pub with live music to one of the areas most successful award winning, hotel based, food led pubs.
Our success comes from shear hard work, determination and a love for our independent hotel. A hotel where Sarah and I first met in 1999.
Business has not always been easy. We have suffered fire, recession and tremendous uncertainty in our sixteen years at the Pen Mill. However, we have bucked the trend of many businesses and recorded twelve continuous years of growth in a market that, many of the 'big boys' have stumbled and fallen by the wayside. Having survived and grown to record levels during these woeful times are facts that we are immensely proud of.
Part of our success comes from working closely with our local, independent suppliers. Buying locally wherever we can. Be it food, drink or items for the hotel. We support local/British business wherever we can and hope that this is reciprocated.
We only employ those who are enthusiastic, energetic and willing to learn. However, one thing we can't teach is personality and the ability to smile naturally in a job!
Whether you've just been offered the job of your dreams or you team has lost in the cup final, you want to be met by a cheerful disposition and a smile! This is the Pen Mill way.
Sarah takes charge at the 'back of house', the kitchen, the engine room of the business. She leads a brilliant team, tirelessly, whilst letting them flourish. Encouraging and building self belief, to be better today than you were yesterday. What type of food do we produce? Good quality, British pub fayre.
Myself (Jon), I take care of the 'front of house'. I am generally found working on my computer at the end of the bar, drinking ....... tea! Honestly, it's tea! Overlooking a team of men, women, boys and girls that make me proud, every single day! (well, most days!).
Customer service is one of the most important ingredients in our success. An ingredient that makes us the success we are today by making sure, you, our customer's return.
We offer beautifully cooked, homemade food, from local ingredients with what the industry calls a 'perfect serve' drink. However, we're not a place for copious amounts of drinking. We want everybody to enjoy their visit to the Pen Mill. We don't want people leaving on their hands and knees. We want people to remember their visit. Add to this our beautifully presented hotel rooms with sumptuous beds and powerful showers and we offer the full package.
I almost forgot, we're Taste of the West Gold winners for our food and Silver winners for our accommodation, going for gold in 2020!